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Frequently Asked Questions

Q: With a label that says "This product contains chemicals known to the State of California to cause cancer and/or birth defects or other reproductive harm," how can I trust that the product is safe?

A: If a Proposition 65 warning is posted, it means that the business issuing the warning knows that one or more listed chemicals is merely present in its product. A warning must be given unless a business demonstrates that the exposure it causes poses "no significant risk."

With respect to carcinogens, the "no significant risk" level is defined as the level which is calculated to result in not more than one excess case of cancer in 100,000 individuals exposed over a 70-year lifetime. In other words, if you are exposed to the chemical in question at this level every day for 70 years, theoretically, it will increase your chances of getting cancer by no more than 1 case in 100,000 individuals so exposed.

With respect to reproductive toxicants, the "no significant risk" level is defined as the level of exposure which, even if multiplied by 1,000, will not produce birth defects or other reproductive harm. In other words, the level of exposure is below the "no observable effect level," divided by 1,000. (The "no observable effect level" is the highest dose level which has not been associated with observable reproductive harm in humans or test animals.)
The California government has also clarified that “The fact that a product bears a Proposition 65 warning does not mean by itself that the product is unsafe.” The government has also explained, “You could think of Proposition 65 more as a ‘right to know’ law than a pure product safety law.” See http://oehha.ca.gov/prop65/background/p65plain.html


Q: Why has MADD GEAR placed a Proposition 65 warning on its products?

A: A Proposition 65 warning means one of two things: (1) the business has evaluated the exposure and has concluded that it exceeds the "no significant risk level"; or (2) the business has chosen to provide a warning simply based on its knowledge about the presence of a listed chemical without attempting to evaluate the exposure. MADD GEAR has chosen to provide a warning based on its knowledge about the presence of one or more listed chemicals without attempting to evaluate the level of exposure. With MADD GEAR’s products, the exposure may be negligible or well within the “no significant risk” range. However, out of an abundance of caution, MADD GEAR has elected to place the Proposition 65 warning signs on its products.
For further information about California’s Proposition 65, please visit http://oehha.ca.gov/prop65/background/p65plain.html

Q: Where can I buy MADD GEAR products?

A: The best place to look for a local MADD GEAR dealer is through our Store Locator on our website. The Store Locator is accessible via clicking the “FIND A DEALER” button toward the top of the site or by going here stores. You can then enter your area code and find MADD GEAR products in your area.

Q: Will MADD GEAR sponsor me?

A: Unfortunately, due to the large amount of inquiries received daily we are unable to respond to all of them. The best way to apply for sponsorship is by submitting an email to your local MADD GEAR office with information on your riding history and a video that demonstrates your riding ability. MADD GEAR is always on the lookout for up and coming talent!

Q: Is Team MADD GEAR available to perform demonstrations at events?

A: Yes, we are! If you would like to hire the team for an event, expo or even a skate park opening please refer to the information located under the “TEAM HIRE” section of the website here teamhire

Q: Where can I find information on upcoming MADD GEAR events?

A: MADD GEAR is constantly working to bring events to your area by either planning them or sponsoring them. The best place to get up to date information on upcoming events is by heading over to our “EVENTS” section on our Facebook Fanspage or going here https://www.facebook.com/MaddGear.MGP/events

Q: I have a technical question, who should I ask?

A: If you have a specific question relating to one of our products you can always contact us directly or alternatively drop a question on our Forum. The Forum contains a wealth of knowledge about our products and there are many users online that have the knowledge to answer any question, no matter how technical! The Forum can be found here forum

Q: I have a warranty related inquiry, who should I contact?

A: In a warranty related situation your first point of contact should be the place of purchase. The store can pass on the details of the claim to us and we can advise of a suitable solution. Alternatively, you can always contact your local MADD GEAR office for advice.

Q: What is covered under Madd Gear manufacturer’s warranty:

 

A: All warranty claims are reviewed on a case by case basis and can only be processed if you retain your proof of purchase or receipt. If you would like to file a warranty claim, please contact the retailer where you purchased the product from or alternatively contact us here.

 

The Madd Gear Manufacturer’s warranty covers all manufacturing defects or faults but excludes misuse of the product, modifications to the product in any way including incorrect installation or damage caused by wear and tear.

 

Consumable parts are not covered under warranty including handlebar grips, bearings and grip tape which will wear over time during normal use. These consumable parts are covered if received in a defective state and a claim placed before the product used.


COMPLETE SCOOTERS: (12 Months from Date of Purchase).

Covered – Hardware failure and manufacturing defects.

Not Covered – Wear and tear. Products that have been modified in any way including using after-market parts, abuse and misuse or poor maintenance. Scooters are mechanical objects and not toys, like a bike they require maintenance to ensure they stay dialed. If your scooter is making noise and rattling, search YouTube for “How to dial a pro scooter” for tricks and tips.

 

SCOOTER DECKS: (6 Months from Date of Purchase).

Covered – Snapping or cracking of the deck or welds.

Not Covered – Damage caused by misuse and abuse. Scratches or fading of finishes. Modifications to any part of the deck or damage caused by a lack of maintenance as well as wear from grinding rough surfaces.

 

CHROMOLY BARS: (90 Days from Date of Purchase).

Covered – Bending or breaking of the bars within the warranty period.

Not Covered – Bars that have been modified by cutting down. Scratches and chipping of finishes. Bars with visible signs of impact from the scooter landing incorrectly or being thrown.

 

ALUMINIUM BARS: (30 Days from Date of Purchase).

Covered – Cracks in welds and defects in finishes.

Not Covered – Bars with less than 2” of fork steer tube up inside them. Bars that are modified in anyway including cutting down. Scratches and chipping of finishes. Bars with visible signs of impact from the scooter landing incorrectly or being thrown.

Disclaimer: If running SCS, an internal shim must be used to strengthen against impacts and material fatigue in line with the clamp. Aluminiun Bars are designed and manufactured using lightweight materials for riders who want the lightest setup possible and know how to ride smoothly. Impacts from dropping and losing control of the scooter will cause damage to the bars and this will not be covered under warranty.

 

FORKS: (90 Days from Date of Purchase).

Covered – Bending or breaking.

Not Covered – Stripped or bent axle bolts. Forks that have been modified in any way. Misuse or incorrectly setup compressions and headsets.

 

CLAMPS: (90 Days from Date of Purchase).

Covered – Breaking of clamp body.

Not Covered – Stripped or cross threaded bolts. Stripped bolt heads caused by incorrect size or damage tools. Scratches or damage to finishes.

 

WHEELS: (90 Days from Date of Purchase).

Covered – Dehubbing where the PU disengages with the wheel hub.

Not Covered – Chunking where pieces of polyurethane break away from the wheel caused by landing sideways or riding on rough surfaces. Consumable wheel bearings unless defective at time of purchase.

 

BRAKES: (30 Days from Date of Purchase).

Covered – Snapping or cracking of the brake.

Not Covered – Wear due to excessive use. Hardware damaged by improper installation including cross threaded bolts.

 

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